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How Taka10 Handles Your Personal Information

Your privacy is a real commitment here, not a checkbox. When you open an account and use bKash, Nagad, or Rocket to move funds, we handle your data carefully and keep it to what's genuinely needed.

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Taka10 How Taka10 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We've built our data practices around the reality of mobile-first account access in Bangladesh. Every step from registration to withdrawal is designed to handle your information with care, and you can act on your privacy rights at any time through your account or support.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage cookie preferences in your browser settings at any time.
Account Security Account access uses OTP verification sent to your registered number. This means even if your password is compromised, a second step protects your data and funds.
Data Retention We hold your account data while your account is open. Once you request closure, data is deleted or anonymised within the period required by applicable law.
Your Rights You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. We process these requests as required by applicable law in your region.
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to correct something on your account, our support team handles privacy requests directly. Reach out through any of the channels below and we'll get back to you. Response times may vary, but every privacy request is handled personally — not by an automated queue.

Team online

Email Support

Send your data request or privacy question to our support email. Include your registered account details so we can verify and respond accurately.

Live Chat

Open the chat window from your account dashboard. Privacy queries go to a dedicated support agent, not a general queue.

Account Portal

Log in, go to account settings, and use the privacy request form to submit data access or deletion requests directly.

Common Questions About Your Privacy

These are the questions we actually get from people using Taka10. If yours isn't here, use the live chat or email support to get a direct answer.

We collect your name, email address, phone number, and the payment account identifiers you use — such as your bKash or Nagad number — to match transactions to your account.

Yes. Log in and use the privacy request form in account settings, or contact support directly. We'll confirm your identity and provide your data within the period the law requires.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete transactions, and with providers required by law.

After account closure, we delete or anonymise your data within the period required by applicable law. Some transaction records may be retained longer for legal compliance purposes.

Submit a deletion request through the account portal or email support with your registered details. We'll verify your identity and process the request under the rules that apply in your region.

Yes. All data transfers use SSL encryption. We log only the transaction identifiers needed to match your payment to your account — we do not store your full mobile wallet credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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